I am passionate about people development and loved working with people to make change, enhance their performance and achieve more.
When did you last check behind the loo doors?
However, this makes it sound that we are in a perfect place and just like the quality of things in England, it is far from that.
When did the restaurant owner last look behind the doors in his loo’s, check the cups were clean or check whether the bulb worked in the bedside lamp or even deliver the car that was ordered instead of one that they thought would do!
I say that because 10 years ago we arrived for our wedding at the old Paphos airport with numerous large suitcases packed with the wedding paraphernalia, we had ordered something big enough to take all of the bags and we got a Susuki Matiz! It was so hysterical seeing us trying to squeeze suitcases into this tiny car plus both of us and to this day we still laugh!
It certainly seems sometimes that many business owners don’t actually check how their staff are delivering their service or what their customers think, relying on Tripadvisor to do that for them. They have been trained right?
Do I forget to check behind the loo doors? Do I give my clients the quality service that want or expect in the way that they expect it?
So how often do you check that what you are delivering is ‘on the button’ with your clients? Or when did you last check behind the loo doors! Or do you simply respond to feedback when it comes up?